Joomla, Creloaded and similiar systems can be incredibly versatile and do a lot for you - such as blogs,
image galleries, polls shopping carts and much more. But they do need regular
monitoring and maintenance to ensure they stay secure and functional.
Our website support and security packages are designed to keep your site up to date and in tip top condition without you having to raise a sweat or lose any sleep.
There are a couple of things we really need to make clear to all our hosted clients:
 Once we hand over a website development to you, or if you just use our hosting services, then YOU are responsible for all your own website and database backups.
Likewise, you are responsible for all joomla, shopping cart and installed software patch upgrades and updates on your website.
We guarentee your website will work with all common browsers, flash players and required media players etc only at the time of website handover. We cannot guarantee any future changes to this software will not require your website software needing to be changed or updated.
What does this mean?
This means that if your site is compromised, hacked or deleted - and you have no backed up version to restore, then you may not be able to easily return your site to it’s prior working condition. Of course if we developed your site, we probably will still have an original version, but this will not be much help if you have spent weeks or months making changes via your cms system.
It means that for example that while your cool flash site works fine with
current version 9 player, we have no real way of knowing if it will break in any future version
OK - that was the bad news..... Good News is that there are easy ways to avoid these problems.
Firstly, there is an easy to use backup section located within your hosting cpanel.
Your cpanel is found by simply going to www.yourwebsite.com/cpanel
(obviously substitute your own domain name). You need to perform at least a backup of your whole website directory and just as importantly if you have a cms or shopping cart system, a backup of the various databases used for your systems.
Now....... if that all sounds a little too daunting then do not despair - we can do all this for you on a regular basis with our Website Security and Support Plans we have introduced for this very reason after discussions with several clients.
We have introduced 2 Plans designed to provide a solid level of maintenance, website security and peace of mind.
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All e/c support packages have these features
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Unlimited support *
Not sure how do do something? Need an answer? Fast response via out support ticket system
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Security patches and updates
Rest assured that all known security issues are
automatically fixed.
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Core updates
Keep your systems up to date with any newly added features..
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Special rates for other development work
You get discounted rates on additional work, modifications to features etc..
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The most Important thing however, is to not just ignore the need to perform this work
- either yourself or via our Security and Support packages.
Unfortunately our experience tells us that we are in a changing web environment,
where security of your website assets can cost you much time and money if compromised.
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TERMS AND CONDITIONS
- Unlimited support is subject to a fair use policy.
- Included support covers only modules installed and enabled at the time of quoting.
- Security updates will be installed within 5 working days of becoming available.
- Updates for major versions of Drupal core (eg. v5 to v6, v6 to v7)
and contributed modules available at applicable rate for other work.
- Response time is target only and not guaranteed.
- Maintenance times exclude public holidays and office closures as advised from time to time.
- Package costs are calculated on various factors used to measure the
size of the installation and the effort involved in supporting it. If
these factors cause package cost to rise by more than 20% during a
support contract, the customer is liable for the cost increase,
calculated pro-rata over the remainder of the contract.
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Solid coverage.
